How to Contact Customer Support
Customer Support Email:
- For any support related issues or inquires, email us at support@glasspass.com
In-App Support:
- For direct live chat support, DM @Support on the app.
Where to Find Help for Technical Issues
Help Center:
- Access our comprehensive help center at GlassPass Help Center for FAQs, tutorials, and guides.
- If additional support is needed, please emails us at support@glasspass.com
Report a Bug
How to Report a Bug:
- Navigate to your profile page, and tap the green “?” in the top left corner of the screen, and tap “Report a Bug”.
- Description: Provide a detailed description of the issue.
- Screenshots/Videos: Attach any relevant screenshots or videos.
- Steps to Reproduce: Outline the steps to reproduce the bug.
- Submit: Email this information to support@glasspass.com or use the in-app support feature.
Feedback/Suggestions
Submit Feedback:
- We value your feedback and suggestions! Email them to us at support@glasspass.com.
Updates
Explanation of Software Updates:
- Regular Updates: GlassPass regularly releases updates to improve functionality, add new features, and enhance security.
- Update Notifications: Users will be notified of new updates through in-app notifications and via email.
- Automatic Updates: Ensure automatic updates are enabled in your device settings to receive the latest version of the app.
- Manual Updates: Check for updates manually in your device’s app store by searching for GlassPass and selecting “Update.”