GlassPass accepts returns and/or refunds of your purchase price, less the original shipping and handling costs, and the buyer protection fee, provided such return is made in compliance with our Return Policy. For detailed information, please refer to our Return Policy.
How to Initiate a Return/Refund Request
To initiate a return or refund request, follow these steps:
- Log in to the GlassPass App: Open the GlassPass app on your device.
- Access Your Orders: Navigate to your order history and select the item you wish to return.
- Request a Return: Use the dispute system within the app to request a return or refund within 24 hours (1 business days) of receiving the item.
- Provide Evidence: Ensure you have an unboxing video that shows the entire unboxing process. This video is crucial for processing your return or refund.
Where Does My Refund Go To?
Refunds are processed back to the original payment method used for the purchase. If you used a credit card, the refund will be credited back to your card. If you used another payment method, the refund will be returned accordingly. Refunds will take approximately 1-3 business days to process.
Where to Ship Items for Returns
When you initiate a return, our customer support team will provide you with the return shipping address. Make sure to follow the instructions carefully to ensure your return is processed smoothly.
How to Ship Items for Returns
To ship items for returns, follow these steps:
- Packaging: Ensure the item is securely packaged to prevent damage during shipping. Use the original packaging if possible.
- Labeling: Clearly label the package with the provided return shipping address.
- Shipping Method: Choose a reliable shipping method with tracking to ensure the package reaches its destination. Retain the tracking number for your records.