Escrow System: Payments are held in escrow until the item is delivered and verified. This ensures both buyer and seller protection.
Buyer Protection: Buyers must record an unboxing video to document the item's condition upon arrival. This is crucial for any dispute resolution.
Seller Protection: Sellers should record the packaging process and use secure shipping methods, including purchasing insurance and requiring a signature upon delivery.
Seller Guidelines
Detail and Disclose: Accurately describe the item's condition and include high-quality photos.
Ship Promptly: Ship within 5 business days and provide tracking information.
Document Packaging: Take photos or videos of the packaging process.
Secure Shipping: Use secure packing materials, purchase insurance, and require a signature upon delivery.
Buyer Guidelines
Read Descriptions: Carefully read item descriptions and view all photos.
Unboxing Video: Record a complete unboxing video from before opening the package to document the condition.
Communicate: Contact the seller with any questions before purchasing.
Report Issues: If there are any issues, contact support or open a dispute within 24 hours of delivery.