Feedback and Reviews

How to Leave a Review:

• Navigate to Your Orders: After confirming your package is received, you are able to leave a review.
• Leave a Review: Click on the “Leave a Review” button and provide your feedback and rating.

When to Leave a Review:

• You can leave a review once you have received your item and have had the chance to inspect it.

Review Guidelines

What to Include:

• Honest Feedback: Share your genuine experience with the item and the seller.
• Specific Details: Mention specific aspects such as quality, packaging, and shipping time.
• Respectful Language: Use respectful and appropriate language.

What Not to Include:

• Personal Information: Do not share personal information like phone numbers or addresses.
• Offensive Content: Avoid using offensive, abusive, or inappropriate language.
• Unrelated Issues: Focus on the item and transaction experience, not unrelated issues.

Can a Review be Edited/Deleted?

Editing/Deleting a Review:

• To delete or edit a review, contact our customer support at support@glasspass.com with the review details and reason for deletion.

Review Ratings and Metrics

Rating System:

• Reviews are rated on a 1 to 5-star scale, with 5 stars being the highest rating.
• Each review contributes to the seller’s overall rating and helps future buyers make informed decisions. Updated review coming soon! 

Metrics:

• Average Rating: Calculated based on all received reviews.
• Total Reviews: The number of reviews left by buyers.

Review Fraud/Abuse

Identifying Fraud/Abuse:

• We monitor reviews for signs of fraud and abuse, such as multiple reviews from the same user or fake accounts.

Reporting Fraud/Abuse:

• If you suspect a review is fraudulent or abusive, report it to support@glasspass.com. Provide as much detail as possible for investigation.

Consequences:

• Users found to be engaging in review fraud or abuse may face penalties, including suspension or banning from GlassPass.

Review Impacts on Users

For Sellers:

• Positive Impact: Good reviews can enhance your reputation and attract more buyers.
• Negative Impact: Negative reviews can affect your sales and overall rating.